FAQ

Hours:

We are open Tuesday through Saturday from 11:30AM-6:30PM
CLOSED Sunday/Monday

Where are you located?

Our store is located at: 

238 Erie St W.
Windsor, Ontario
N9A6B5
Canada

All of our prices are in CAD dollars. 

How can I order?

Shopping directly from our website is easy with curbside pickup and shipping options available.

Or come visit us in person!

Is Curbside Pick-Up Available?

Yes! We offer curbside pickup on all orders. Shop from home and choose local pickup to save time and money. We'll pack your order and you will get a notification when it's ready to pick up.

How much is shipping?

We currently offer tracked flat rate shipping to Canadian customers for $18 or free for orders over $150 (before taxes and shipping). 

US customers have tracked flat rate shipping of $18 or free for orders over $200 (before taxes and shipping).

All customs, taxes or duty are the responsibility of the buyer.

Do you accept Indian Status Cards for Tax Exemption?

Yes we do! Please email us at cultureshockbeadco@gmail.com so that we can set up an account for you. We will need a CLEAR photo or scanned copy of the front and back of your status card.


What is your return policy?

We do not accept returns or exchanges. To learn more - read about our policies here: https://cultureshockbeadco.ca/policies/refund-policy